Customer Testimonials
Sale staff treat customers like they are a part of the Kia family as soon as you get to the store
She did a great job with me and the employees was nice Madeline was very nice and she did a wonderful job of service me I give Kia Big A plus
She did a great job with me the employees was very nice and friendly to very helpful and respectful
My experience was great. It was so clean and professional. I have absolutely no complaints.
Amy was great. I give her a 10 on everything. She went out of her way to help us
We had a really good experience with this dealership. The sales persons that we had were some of the most amazing people that we have come across.(Named: Alex and Tez).
Where do I start. I was referred to this dealership by a former employee and was told it would be a good experience as my experience with the other kia dealer was less than ideal. I have had issues with my kia since they did the update for the engine years ago. Back in February of this year I was driving home from work and while driving I started hearing metal noise it sounded like a heat shield rattle at first, I kep driving as I had just had an oil change about 4 weeks prior and then it got louder ... Read More DealerRater - Dec 20, 2024
I really appreciated my service rep attention to detail, attitude and explanation for any concerns that I had.
Amy was great. She explained everything that was done. What i need and a hazard.
There was a frustrating lack of communication/updates on their end while my car was at the dealership, but ultimately they did their best to work through my situation in a way that was mostly satisfying.
It was ok till I picked up car No one could tell me why I had a silver key with hyndia on it n why I was given a key that does absolutely nothing in my car. The man that waited on me said he didn't know anything about the silver but brought my car up to me with the silver key. He needs more training. Could have provided another key in case of loss of the other key.
As always, service was prompt, friendly. As I waited, I was kept advised of the progress Of the work being done to my car.
They have hard add one that they do not disclose fully. Finance will not do you right. Beware and ask a lot of questions. The care package on cars are no refundable and don’t transfer!
Good service in a timely manner. Will return for future service. I got an appointment right away.
I purchased a Kia Sedona from here. It was actually on the lot at the Rivergate location but they went and brought to the Antioch store for me. The entire experience from the time I walked in the door until I drove off the lot in my new van was AMAZING!!! Great people here that take the time to provide good customer service which is rare to find these days. Highly recommend Greenway Kia at Hickory Hollow. Thank you to Daniel, Yordy, and Jaz. Ya'll are the best. Nena Bowling
Management relies on bad old school sales methods. Finance like to talk loudly on the phone with current owners about billing and private matters. TV in the waiting room has awful reception and creates a very bad atmosphere. Maintenance takes way longer than expected
Great service, great info and loved the selection. Helped me make the right choice for all my vehicular needs.
I really enjoyed my experience. I would recommend anyone if they were interested in purchasing. I would refer them to“Salesman Matt from Kia”he Was great to work with.
I recently had a very disappointing experience at Greenway Kia of Hickory Hollow. The customer service provided by Amy was well below expectations. She lacked basic communication and interpersonal skills, frequently disregarded my concerns, and showed little to no effort in listening or explaining the service process for my Kia K5. Throughout the nearly two weeks my car was in for service, I was left uninformed and dispirited. Each time I attempted to reach out for updates, I was either ignored or hung up on. Not to mention, my car was damaged in the process of servicing it.
The only ... Read More DealerRater - Sep 20, 2024
Awesome customer service. Made you feel very welcome. I would buy another vehicle from them definitely
Do not buy a vehicle from this place.
On 08/30/24 we had bought a 2015 Kia Sedona from Greenway Kia.
We were told that the vehicle was fully serviced by the dealer on 08/16/24 and was shown the car fax.
We took the Kia Sedona to a mechanic on 09/05/24 due to a sound we were hearing, we were then told the Kia Sedona was without Motor mounts and had a cracked control arm.
We have a warranty we purchased through our lender and they are requiring us to provide the inspection report from Greenway Kia due to the fact this was found so ... Read More DealerRater - Sep 9, 2024
Excellent service, everyone was very knowledgeable, the building was very clean, I really enjoy driving my 2017 Sportage need to go back to that style for Seniors Citizens they will enjoy driving no digital and no large screen to distract them
Hello, Julian Orland was my salesperson at Greenway Kia. So helpful and polite. Julian contacted me two days before my visit, we set up the appointment and he had the cars waiting for me when I arrived. Just the make and model I wanted. It was a wonderful experience and I can only hope that Julian is still at this dealership for when I want to buy my next Kia. Courteous, happy, helpful and I cannot say enough about how fabulous this dealership and Julian treated me.. Thank you.
Took my car in for a recall issue. It seemed a bit odd they did not have the part and I will have to go another time to have it repaired. The woman who took car of me was clearly doing the best she could but said they had to look at the car before they could order the part. I got the car serviced while I was there.
The woman who helped me was very good! My only complaint was that I couldn’t find my car when it was done and she had to bring it around because other vehicles were in the way. Next time, it would probably be more efficient use of time to bring it into or next to the service bay rather than sending me on a scavenger hunt to find it.
Hi! The Kia dealership treated me with respect and the car sale's guy Ladarius took care of my husband and I we had purchased an SUV that I am truly Happy with I don’t like the fact they do not do referral's anymore which sucks for the person who referred us to Kia. Thanks! Mike for the smooth transition in paperwork in finance.
Zion is the sales representative that we worked with. His customer service was exemplary. He was patient, polite and knowledgeable. Others we worked with were also great.
Come to look one day and drove a new car home the next day. Everybody did a great job.
Overall, a very good service dealership. The latest assembly visit took longer than expected, but seem to be justified. Also, assistance with insurance associates is appreciated.
Got in and out service was good Chris was nice took care of my needs
Christopher was the service representative n did a very impressive job. He was very informative
Amy the service representative was very delightful and on point. The service aid was welcoming and ready to assist from the time I arrived.
Took my car in for a recall and dropped it off. Spoke to Chris. He was very professional and even offered to send someone to pick me up when my car was ready for pick up. Recall was done the same day.
Our Salesman Tez was excellent, he is very knowledgeable on the Kia Forte that I was purchasing and on the Kia product as a whole as well.
Is bad news. One should not make a mistake of one car their service. Otherwise they detain the car for one year, will not give you any alternative means of transport Too bad, the service personnels are racist to core
My wife and I were looking for a used car for my teenage son in high school and we made our way over to Greenway Kia of Hickory Hollow and were promptly greeted by Ty Johnson (TJ) who introduced himself and invited us in and asked us what we were looking for. As we explained, he gave us some options and we were able to get locked in on a 2014 Kia Forte for under 10K, which is unheard of in this current buyer's market. TJ was able to get the cracked windshield squared away and when we inquired about ... Read More DealerRater - Apr 27, 2024
Sales did their job but Finance dropped the ball on our deal. I’ve had to call over the course of months to straiten it out. Ended up having to go through Kia corporate due to complete neglect on any response.
Awesome experience… Taz was wonderful to work with. I will recommend this dealership to all my friends! Have already told many.
Jaz Lugo met me in the waiting area while my car was being serviced. She talked me about my car and the possibility of trading it for a new one. She led me though the process and was very helpful with finding the right vehicle as well as financing and negotiating my trade. I have been a satisfied customer of the Hickory Hollow Carnival Kia now Greenway Kia since 2018
My regular "checkup" went very well. Very professional and friendly. They are superb! I was in and out in great time.
The dealership always goes up and above with customer service. I have been a happy customer since 2016
Good service tell you how what under contract tell what needs to be done how long it takes. Friendly ppl
Was very excited and good service and everything was great and will be back again
Comfortable. Everyone friendly and helpful. Free bottled water. No waiting for a rep to assist us.
A regular customer. This dealership consistently provides high quality car repair service at reasonable costs and repair speed.
Called about a vehicle on their lot and on not o ly their website but several car search websites and they told me it wasn't even for sale.
I reviewed this dealership on their website January 22, 2024. I have an intense feeling of complete confusion as to why this dealership continues to access my information. The deal was dead that day however I just received a letter from the dealership stating they had run my credit with Equifax, Experian and Trans Union. I made it clear the day I was there I did not want my credit run, and was assured by the salesman that it would not happen. The arrogance of this dealership is beyond my comprehension. They failed to honor a simple agreement not to run my ... Read More DealerRater - Mar 4, 2024
I purchased my truck at this dealer back in August the sales associate was awesome, Back now in Feb 2024 for an oil change and for my surprise I’m not going to come back.
Montel Murray was very helpful and considerate he talked us threw everything while being very pleasant
Strong pressure to up-sell. Kept my wife over four hours with run-around. Tried to give her a higher interest rate than she was quoted by Kia Finance. Threatened her that she would lose her rebate if she refinanced. The sales manager ignored calls, texts/IM, and emails and refused to answer simple questions. Bought several new cars. No experience like this prior. Would not recommend.
Dealership overall gets 4 stars, repair dept, less than .5 star. Easy fix but I had to look up fix on google and then show GEN MNGR where fix could be found!
Everything went smoothly and my sales person was very patient with me and our expectations
Always fast and friendly. I love the coupon savings they provide. I really appreciate a tank of gas! Michele rocks
Kenneth was my service advisor he was great. He explained everything to me what they were going to do with my vehicle. When they were finished with my vehicle Kenneth walked me to my vehicle in the rain. He didn't have to do that but was kind enough to help me to my vehicle. I really appreciate his kindness.
Terrible dealership! My Kia has 4 recalls and they didn’t even get to it and I had an appointment! 5 hrs later changed my oil cause I had to pay for that. Hadn’t even started the recall work. I bought my Kia at this dealership and once you drive you defective car off the lot they don’t care! Unbelievable experience! Will never buy a Kia again and that dealership needs someone who can run it! This dealership is a joke!
They told me they would beat anybody's price! I was surprised that they actually did! Sold me the vehicle below value. I was out the door with a Kia Forte GT line for about the price I was going to pay for a base LX
Very nice experience. Professional and quick. Will return here for all my oil changes. Thanks!
Came in for service was in and out within 60 minutes. Michelle is the nicest person you would ever want to meet. Very good at making sure I understand what was done and needs to be done with future services on my car. Tires , recall , she answered all my questions. Thanks Kia Thanks Michelle
Best service experience considering the increased sales of Kia vehicles. Had to wait nearly 2 full weeks to get my car in the service department; replaced a tire that was blown due to the result of a shank of steel about 1/2” wide and 1/4” thickness piercing my tire in street construction zone where streets were being stripped up for preparation of new pavement. The pieces that inflicted my tire could be the result of debris from a car crash which are found on the road all the time where accident detail was left by tow truck operator or police on the scene. ... Read More DealerRater - Nov 16, 2023
Marc and the technician completed the service in a timely manner while I waited and even identified a problem with the 12V battery. They proactively ordered another under a warranty claim and installed an AGM battery that should last longer in my electric vehicle in time for my road trip in 3 days. The electric vehicle tech knows how to service my EV6. Excellent service all around.
What an extremely positive sales experience I had working with Shimal Bunki, once again, to purchase my second Telluride (SX Prestige & X-Line ) in less than a year from Greenway Kia of Hickory Hollow! They have a very knowledgeable & professional sales and management team that are remarkably honest and transparent in their dealings with customers. I have owned over 150 vehicles of many different makes including a 2024 BMW X7 and 2024 Mercedes GLS450, however; I’m truly more impressed with the technology and safety features in the Telluride over the BMW and Mercedes! Greenway Kia of Hickory Hollow is now my “... Read More DealerRater - Oct 28, 2023
I've been coming here for the past 3 years. Everyone is professional and treats you like family. Never had a problem.
Yassin was a wonderful salesman! If it weren't for him and his knowledge about the car, we would have not bought the vehicle. If you are in the area and looking for a vehicle, reach out to Yassin!
We spent $35,000 on a 2017 Tahoe and less than 60 days later we are still driving on the drive out tags and having to replace a battery and put new lifters in the engine which is almost $3000 and when I took it back the service department at first told me to take it to a Chevy dealership and I asked for help with the cost seeing that we were less than 60 days and still haven’t even received our tags, and they offered us a 10% discount on $2,800 repair bill. They only care about the all mighty dollar and not the customer! DO ... Read More DealerRater - Oct 13, 2023
The service was amazing and I was able to work in the lobby. It was so nice and clean. I love going to the Kia dealership and Mark was great
This dealership has definitely improved! I’ve done business with them for years. I recently bought a new Sorento and the process could not have been easier! The salesman Brian was so calm and patient with my numerous questions! Ramon in finance was a hoot and he explained everything to my understanding!I definitely recommend this dealership over the other 3 I visited!
This place is terrible...just try calling the main number...it rings and rings and rings. Try and get ahold of anyone besides someone who wants to sell you something. We sold our car here a couple of weeks ago and still have not received our check. Trying to get ahold of ANYONE who can help us is impossible. The manager will not take our calls or return our voicemails. Avoid this place at all costs. If anyone knows how to get ahold of Justin Jarek (the Managing Partner who said would look into our issue and never got back ... Read More DealerRater - Sep 6, 2023
This car lot is excellent, all of the staff make sure you have everything you need.
The service department has very attentive staff who communicate well concerning my cars needs. There is a comfortable waiting area.
Negotiated by phone and they did what they promised when we arrived. Fait price, good people. The dealership is new and clean. No question they are the best Kia dealership in the area.
Do not go here for sales or service. They say one thing the first day and then never answer their phone, mislead, and keep you waiting to do service on your car. It's car xxxx. Worst dealership I have ever been too in 6 years of owning Kias and servicing in several states.
The service department did an excellent job explaining what was completed before they delivered the car back to me!
Friendly sales and service representatives, good vehicle selection, and nice lounge area. I recommend checking them out.
Bought my first Kia and the salesman was great. Thanks Yassin. Great guy great salesman.
All the personnel are to respect and helpful and Mrs.Lana explain the situation very well 👍👍
I've been servicing my car at this dealership for years. Their services are outstanding, consistent, and reliable, especially when compared to others. Sometimes you get a free car wash too.
I really enjoyed my experience at this dealership everyone was friendly especially Antonio Hunt he has a sense of what you are looking for it's just like he has known you a long time Thank U.
Kia has provided me the worst experience I have ever had. I took the car in for a window which was repaired by this location less than a year ago due to bad manufacturing on Kia's behalf. Upon taking the car in on Monday, I was charged a $277.93 diagnostic fee, and was assured the repair was under warranty being that this is the second time the window itself has malfunctioned. 30 minutes after dropping the car off for repair this Saturday, I was called and notified that there is an additional part needed and that part in particular it is ... Read More DealerRater - Jul 1, 2023
They are great! People are really nice. They do a good job taking care of their customers
It great has a great service team and sales staff clean dealer ship nice cars
Went there a couple of months ago to get fixed a recalled to my kia soul 2016,(check engine light on) when they returned me the car it was worse, the said the fixed it but the check engine light still on and everytime is on the engine is failing and something very wrong and I don’t know what it is, even that I would never goong back there I will get it fixed with someone else bit will have the satisfaction that I won’t come back there anymore.
. I am an elderly woman who bought a used 2013 Kia Soul at CarMax. I have been taking my car to Greenway Kia in Franklin, TN and have had good overall experiences with this dealership though it’s not near my home in Nashville, TN . In the summer of 2022 my car had a check engine light on and began dying at stop sighs after I had driven for a few minutes. I made an appointment with the Greenway Kia dealership at Hickory Hollow because it was closer to where I live. I took off work, brought the car in for the ... Read More DealerRater - May 25, 2023
I called first to set up an appointment. The girl I talked to was very nice. I brought my car in and was told that it would be 2 1/2 hours and I waited in the waiting area which was very nice. The whole dealership was beautiful. Michael text me while I was waiting. Asked if I had any questions and gave me his phone number to call him and they were finished in the time they told me. I am so impressed with this dealership. I had very bad experiences with another Kia dealership, and I will never go back to ... Read More DealerRater - May 23, 2023
Sydney was the best salesperson. She worked very hard to get me a car. I really really liked her attitude and style
Great service and professional staff I would recommend you to KIA'S to purchase a vehicle
Greenway Kia of Hickory Hollow service department IS A JOKE.I have a bent rim it has been sitting in the service department for two weeks. They sold us on this warranty so the warranty people told us to take it to the dealership so we did. That was A MAJOR MISTAKE. The just now have it over for the repair after it has been sitting in service for 2 weeks been driving on the donut to where now that is done so our car is now sitting. I have not had one phone call from the service department on the ... Read More DealerRater - May 11, 2023
This dealer is very helpful to me and Awesome!!! Great job Kia keep it up!!
Beware! Wrote a check to them for the purchase of a used GMC terrain. A few days later, our Bank’s fraud department, contacts us and tells us a copy of our check is on three different scam websites. All of our bank account information was made public! Been trying for over a week to get an answer from their accounting department as to how this could’ve happened, but right now they are not returning my calls. DO NOT TRUST THIS COMPANY!!!!!!
I have been getting my Kia’a serviced at Greenway since 2017. My only real complaint, as with most dealership service departments—are the prices and labor fees. Other than that, I’ve always had good customer service experiences, with service reps always helping with coupons and discounts, which is always appreciated. Yesterday, they were a bit short staffed and delayed with getting people checked in, but everyone was kind and apologetic for our waits. My car was finished in a decent time, even considering we added on a couple of things. I really appreciated Lana. I remembered mid-way that I’... Read More DealerRater - Apr 20, 2023
Excellent Service and great customer service from Shimal Bunki. Made a bad day turn into a good day.
Two years ago I had to have a complete rebuild of my 2016 Kia shortages engine. Best customer service experience I ever had by a anybody in my 66 years of living. I believe his name was Terrence and when I had my car towed in last Thursday I expected at least good service since he was no longer there. I had the MISFORTUNE OF BEING HELPED BY LANA. She was very unprofessional and refused to give me an estimate on the work to be done four times over five days. I had to see my attorney for the funds to be ... Read More DealerRater - Apr 15, 2023
Yassin was very friendly and easy to work with. He tried getting us the best price.
I’ve had my 2023 Kia Sorento for about two weeks now and I love it! Ronnie was so easy to work with and so nice.
Great work 👏 and fast service, they charge kinda high because it's a dealership but as all is good work
Everyone was pleasant and professional and service with a smile. Everything was explain to where you understand
Dealership was not transparent with pricing. We were offered up to $5,000 over Kelly Blue Book Value, which sounded great, but that's where the troubles began. The management rolled the savings into a luxury package that we never requested which forced the price up to an unaffordable level. When my husband and I challenged it, one of the managers gave us an illogical explanation regarding supply and demand that failed to pass any level of muster. When I respectfully noted that my husband and I were preparing to leave immediately, the manager mysteriously came back with an offer that was ... Read More DealerRater - Mar 5, 2023
Yes I was very happy with Greenway kia. They gave me excellent service. Matthew was very professional and helped me with all my questions. I will definitely ask for him next time I come in.
Greenway Kia was able to find us a great deal on 2, 2023 Kia Carnivals! These vehicles are beautiful and have been a great addition to our ministry. Thank you!
Very informative, nice environment. Ronnie really showed interest in my needs even after I didn’t get approved for the car I wanted. I was still able to to walk away with a nice car. Thank you for the dedication and time.
This was hands down the best car buying experience we’ve ever had! Ronnie was great through this whole process! Would definitely recommend Ronnie and Greenway Kia for all your car buying needs!
